Frequently Asked Questions
Everything you need to know about your dryrobe® and our service.
How do I choose the correct size for my dryrobe®?
Our dryrobe® is designed to be oversized to allow room for changing inside. We recommend choosing your size based on your height rather than your build, ensuring the hem falls below the knee for maximum protection.
Is the dryrobe® waterproof and windproof?
Yes, the dryrobe® Advance features a high-performance waterproof and windproof outer shell with heat-sealed seams, paired with a synthetic lambswool lining that wicks water away from the skin.
How should I wash and care for my dryrobe®?
To maintain the waterproof coating, we recommend wiping off dirt with a damp sponge. If a full wash is necessary, use a technical apparel wash on a cold setting and hang to dry. Never use fabric softener or a tumble dryer.
What is your return policy for international orders?
We offer a 30-day return window for all unused items in their original packaging. Customers are responsible for return shipping costs unless the item is faulty.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 2-4 business days. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.
Do you offer a warranty on your products?
Yes, all dryrobe® products come with a 1-year warranty against manufacturing defects. This covers zippers, seams, and fabric integrity under normal use conditions.